How Email, Privacy, and Digital Trust Really Work

A look at how support actually works at email providers, why it often breaks down at scale, and what good support should look like in practice.

Email used to be the product. Now it’s bundled into productivity suites and buried under notifications. But for many of us, it remains a deliberate craft — slower, clearer and more intentional than the tools that replaced it.

Amazon WorkMail looks basic at first glance — but beneath the minimal interface sits serious infrastructure. A hands-on look at what $4 per user really delivers for small and mid-sized businesses.

Most people think nothing of paying for everyday comforts, yet hesitate to spend even a few pounds protecting the email account that underpins their online identity.

I still care deeply about email privacy — but I recently moved my primary inbox from Proton Mail to Fastmail. Here’s why the trade-offs finally tipped.

A deep dive into ForwardEmail.net — how domain-level routing, security, and automation work before messages reach an inbox.

The address you see in an email isn’t always the one that actually sent it. Behind every message are multiple “from” identities — each with a different technical role. Understanding them explains spam checks, bounces, and why email authentication exists at all.

I was an early fan of HEY, but over time I realised its bold reinvention of email came with trade-offs I couldn’t ignore.